Frequently Asked Questions

What do you sell at Dream Petticoats?

We specialise in Net Skirts, Petticoats and Tutu's.

All these items are handmade by us in our

UK workshop so you can be assured of a quality product. We also

have in stock a small quantity of accessories

ie: gloves, anklets, tights and stockings etc.

Where are you located?

We are located in Yorkshire, England.

Can I go to your store?

No, we are a mail order only store which means low overheads

for us and low prices for you!

This also means that we are open on-line 24 hours a day.

What currency is listed on your site?

As we are a UK company our currency is listed in British Pounds

Sterling (£). If you are an international buyer you can use www.xe.com

to get a current exchange rate.

Is my payment secure?

Yes, we use Cardsave or Paypal to process your credit/debit card payments.

They automatically encrypt your confidential information in transit

from your computer to ours using the Secure Sockets Layer (SSL) protocol

For further peace of mind, in December 2015, Dream Petticoats upgraded
our website security by becoming fully SSL encrypted on every web page.

Can I order on the telephone?

Telephone orders are welcome. Just call our UK Mobile Line 07786 231 489

(Standard mobile call rates apply within the United Kingdom)

For more information on secure online payments; click here

I like one of your items but would like it slightly

different - Is this possible?

Yes, please contact us with your requirements and we will get back to you.

Most colour/trim options are available and we are in the process of listing more.

How can I ensure an exact colour match for my skirt?

We can send you up to four colour samples of our dress net

for a small charge of £1.00 which is refunded to you when you

place an order. Just click here to order your colour samples.

I am unsure which style of skirt to choose -

Are you able to assist in my choice or offer any advice?

We have now created a separate page regarding skirt options and measuring

guidelines - this should answer most of your questions. click here for more information.

When can I expect my order?

We have specified the despatch time on each product but please note that this

is the Despatch time and not the Delivery timescale. All our items are sent

by Royal Mail 1st Class or 1st Class Recorded Post but if you would like to

ensure your item arrives quicker than stated please call/contact us and if possible

will do our best to despatch on a Next Day Royal Mail Special Delivery.

There is an additional charge for the Special Delivery service.

Can I return my order?

We follow the Distance Selling Regulations (UK) 2000 which means that

any pre-packed goods can be returned within 7 days for a full refund

(excluding delivery). The cost of returning a product will be met by the

Customer. Custom made or made to measure items can only be returned

under certain circumstances as per our Terms & Conditions policies.

In the unlikely event that your item should prove faulty please contact us

and we will advise you of the necessary steps to take. We always

endeavour to put things right as quickly as possible.

How do I contact Dream Petticoats?

You can contact us via email or alternatively you can call us

on our UK Mobile Line 07786 231 489

(Standard mobile line rate within the UK)

Privacy Statement

We recognise the importance of protecting the privacy of your personal

details as a user of this web site. We do not pass any details you submit to

any third party. We do not contact you unsolicited, unless the matter involves

any outstanding order. Our privacy policy is under frequent review and any

changes will be posted (in accordance with the Data Protection Act 1998).
To see our full Privacy Policy please click here